Refunds and Cancellations

Refund Policy

Our commitment is to provide you with the best value at the best price, along with excellent customer service. Our prices will not reflect any excessive mark-up – just more value for your money.

100% Money Back Guarantee

Your satisfaction is very important to us, so if you are not fully satisfied with our products we will gladly exchange it or give you a full refund, minus any shipping charges. Returns are also subject to a restocking fee. Products must be returned in their original packages and condition, including any labels, within seven (7) business days of receipt. PRODUCTS ALTERED IN ANY MANNER WILL NOT BE ACCEPTED FOR EXCHANGES OR REFUNDS. Returns should be shipped via FED EX or US Mail with the return receipt to:

Chemcraft Industries
4447 West Cortland
Chicago, IL 60639

ATTN: Returns

Authenticity Guarantee

We guarantee the authenticity of each product purchased from us.

Fraudulent Credit

Any fraudulent ordering and unauthorized use of a credit card will be reported. We reserve the right to suspend and reject any order we suspect are fraudulent. We will cooperate with the authorities to assist in prosecuting any offenders.


The information submitted through our website is secured by Secure Socket Layer (SSL) authentication to ensure each transaction is protected.

We reserve the right to change our policies at any time without notice.

4447 W. Cortland Street Suite B Chicago, IL 60639
Toll Free: (877) 907-5802 | Fax: (773) 929-3925 | Tel: (773) 929-6800